Customer Service English Essentials
Original price was: $99.99.$17.99Current price is: $17.99.
What you’ll learn
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Master phrases for handling difficult or angry customers
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Learn many expressions for handling a variety of CS situations
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Understand how to structure logical explanations and answers
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Use empathetic language to create a connection with customers
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Resolve communication problems effectively
Isn’t it frustrating when you have to deal with an unhappy customer on the phone, especially when you’re using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. I designed this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients.
This course is meant for non-native English speakers who deal with English-speaking customers daily, particularly over the phone. You will learn many common English expressions in this course, as well as common vocabulary and tips about intonation and stress to give your spoken English a more native sound (especially over the phone). This course falls in the category of business English.
Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically.
You will be able to see my face in each video lesson, and I will use a blackboard at all times.
Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.
Who this course is for:
- Non-native English speakers working in Customer Service
- This course is not for native English speakers
12 reviews for Customer Service English Essentials
Add a review
Original price was: $99.99.$17.99Current price is: $17.99.
Nathan Kennedy –
I think this course was fairly good. It was definitely useful at times. But there are times where I feel like the obvious phrasing is being overexplained which I didn’t felt was useful for me.
荒木萌 –
I understood very easily because lecture and contents is very logistic. I feel that contents is so useful for real conversation of customer service center.
Ina Pae –
The instructor, Luke Priddy is very detailed oriented. He shared practical terms that I could immediately apply to the work at the contact center. Thank you for your great teaching!
Yerula Camarillo –
Great course! The instructor gives practical examples that you can start using right away. I work with customers in social media and this course will help me answer their inquiries without sounding robotic.
Aini Nafisah –
It’s so impactful the way you teach us better phrases to say to soften our tones.
And we can always implement your teaching.
Kamila Wajda –
I am very glad that I chose this course! Was interesting, helpful and everything was explained in a very accessible way. I would truly recommend it, especially for people who are not native English speakers.
Mbuotidem Umoh –
I enjoyed it a lot because now i can attend to a customer and be confident to help them solve issues.
Faiza Fatima –
i gain communication skills and effective communicative skills. this course become usefull for job . it enhance speaking competence
Stephen Nyarota –
very helpful and i gained a great levels of knowledge in customer service , i love the fact that the lessons used practical case studies/examples
Hinduja G –
Thanks for the Course, Helps lot with phrases and sentences to built
Ann Okoh –
The course has been very informative with examples that I can relate to, thank you.
Enrique Olorvida –
I disagree with some of the insights on Section 9 but overall it is a good course.