Customer Service: How to sell more without advertising
Original price was: $49.99.$14.99Current price is: $14.99.
What you’ll learn
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Master the strategies, the psychology, the systems, processes and people that go into creating a great customer experience, one that creates loyalty and generates word of mouth sales.
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Put in place a cycle of continuous improvement that enables you to grow the business organically, reduce marketing costs and increase profits.
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Discover the 10 essential ingredients for creating the wow factor.
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they’re able not only to retain their existing customers but they also attract new ones through word of mouth.
In this course you’ll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the wow factor and transform your customer experience, following in the footsteps of the world’s favourite brands.
With over an hour’s worth of carefully structured videos using real world examples, plus interactive quizzes I’ll give you the tools to understand what makes customers tick, to shape your business around the customer experience and create a cycle of activity which leads to constant improvement, gets your employees on board and has your customers doing your advertising for free.
This course offers owners and managers of small to medium sized enterprises the opportunity to grow their profits organically, without spending a fortune on marketing.
Who this course is for:
- This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business.
- This course is not designed for sole traders or freelancers, although some of the principles covered are applicable to this group.
10 reviews for Customer Service: How to sell more without advertising
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Original price was: $49.99.$14.99Current price is: $14.99.
lyn kadi –
the course is short but rich with great knowledge and i am sure that i will be using what i have learned in to my job
Mega Aldikawati –
its simple and easy to understand but explain overall about CX
Isata Sillah –
This course help me a lot about the basic things I did not know neither do I understand about . I feel good know much more of this informations
Timothy A McGinty –
Great information presented in a very simple to understand and remember format
Jeff Nelson –
Great content. Simple, meaningful actions to establish relationships with clients that will last!
Abiodun Saka Olusunkanmi –
it helps me to know on to advertise more to my customers.
CUCER Ana –
I have remembered very important things from the Markenting cours from the University. Durign the years I forgot about importance of the customers satisfaction.
ALEXIA ADAIR –
Quick, but full of good, actionable tidbits that have shifted how I think about customer experience
Desiree Waldo –
This course is great for helping one succeed in any field concerning customer service.
Theodora Phabian –
MUCH UNDERSTANDING OF CUSTOMER EXPERIENCE