Customer Service: Soft Skills Fundamentals
- 20%
Original price was: $19.99.$15.99Current price is: $15.99.
Disclosure
What you’ll learn
-
How to take care of yourself while taking care of others
-
How to really listen to customers, not just hear their problems
-
How to be personable even when you’re not there in person
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
Who this course is for:
- People starting out in a customer service career will benefit from this course.
- First time customer service reps should take this course to prepare themselves for their new job.
12 reviews for Customer Service: Soft Skills Fundamentals
Show all
Most Helpful
Highest Rating
Lowest Rating
Add a review
Customer Service: Soft Skills Fundamentals
Original price was: $19.99.$15.99Current price is: $15.99.
Ntesang Mokgosi –
I have found the course of soft skills very interesting and now wanna download my certificate and start on the other course please suggest something for me
Roshan Pranab Kalita –
It was a great experience to learn about the soft skills related to customer service. This course not only taught me about how to deal with customers, but also gave me tips about how to be organized in your day to day life.
Tsvetelina Kevorkian –
Great learning! Good examples of how to keep professional dealing with our own feelings and overwhelming, and dealing with difficult clients. Also, how to improve to Industry Expert being up to date and continuously gaining knowledge.
Anulika Cecilia Umeaku –
As someone who is venturing into this new field or career, this course provided an insight into some of the habits of a successful customer service.
It was also very practical for me. Using life situations and assignments made it very relatable for me.
Rachel Anthony –
Having been in the realm of customer service all my life, much of this information was not new, however, I got some new perspectives and helpful ways of looking at things out of this course and enjoyed the presenter’s method, tone, and general delivery as well as the information provided.
Stephen Strickland –
This is a very good course. I know a lot of the material and style presented, and feel validated for the customer service methods I employ. I appreciate that you have taken the time to share your experiences and techniques, we all benefit from knowledge sharing! Which is a great point. Creating documentation gives you better tools to train your team and customers, as well as give them resources to self-serve, if that is what they would prefer.
Queenie Lim –
For someone who have been in the service industry for 10years, going back to basic allow me to love the service industry all over again!
John F Spencer –
The course reinforced everything I have learned about customer service along the way. It was a good refresher. The teacher has a pleasant, yet concise delivery.
Doris Richardson –
This course is great for New employees and new customer service representative. However, the material is limited to those situations.
Beth Mahoney –
It was a good reminder of some things I’ve heard before, but it also offered a new perspective some things I hadn’t thought about. I like the final thought that said to listen like an introvert and act like an extrovert.
Jovel Quinto –
Yes, I’ve tried other online courses as well but this course in Udemy is better as well because the lecturer shares experiences and doesn’t use a lot of jargons.
Monika Griffith –
This was very helpful in the steps that you can take to prepare yourself in giving better customer service